Refund Policy
Clear guidelines for course refunds and enrollment adjustments at nodebridgecom
Understanding Our Refund Process
We want you to feel confident when enrolling in our technical analysis programs. This policy explains when refunds apply, how to request one, and what you can expect throughout the process.
Our approach balances flexibility with fairness. We've designed these guidelines based on years of working with trading education students across different experience levels.
Policy Effective Date: This refund policy applies to all enrollments beginning January 2025. If you enrolled under a previous version, please contact us for clarification on which terms apply to your situation.
Eligibility Requirements
Not every situation qualifies for a refund. We've outlined specific criteria that determine eligibility based on timing, program type, and circumstances.
Standard Enrollment Period
Full refunds available within 14 days of enrollment if you haven't accessed more than 20% of course materials or attended live sessions.
Technical Issues
If platform problems prevent you from accessing content for more than 72 consecutive hours, you may qualify for partial or full refund depending on resolution time.
Program Cancellations
Should we cancel or significantly postpone a scheduled program, you'll receive a full refund or option to transfer to an alternative session.
Medical or Emergency Situations
We consider documented medical emergencies or significant life circumstances on a case-by-case basis. Documentation may be required.
What Doesn't Qualify
Refunds typically aren't available if you've completed more than 30% of a program, attended multiple live sessions, or downloaded substantial course materials. Change of mind after the initial period or dissatisfaction with trading results also fall outside refund eligibility.
How to Request a Refund
The process is straightforward, though you'll need to provide some basic information about your enrollment and reason for requesting a refund.
Submit Your Request
Email contact@nodebridgecom.com with "Refund Request" in the subject line. Include your full name, enrollment date, program name, and brief explanation of your situation.
Initial Review
Our team reviews your request within 2 business days. We'll check your account activity, enrollment date, and compare against policy criteria.
Decision Communication
You'll receive our decision via email within 5 business days of submission. If approved, we'll outline the refund amount and expected processing timeline.
Processing and Payment
Approved refunds process within 7-10 business days. The money returns through your original payment method. Bank processing may add a few additional days.
Processing Timelines
Different payment methods and situations affect how quickly you'll see funds returned. Here's what to expect at each stage.
Common Refund Scenarios
Real situations help clarify how the policy works in practice. These examples represent typical cases we encounter.
Early Enrollment Changes
- Enrolled 8 days ago
- Watched 2 introductory videos
- No live session attendance
- Result: Full refund eligible
Midway Through Program
- Enrolled 6 weeks ago
- Completed 45% of materials
- Attended 3 live sessions
- Result: No refund available
Platform Technical Issue
- Unable to access content for 5 days
- Issue documented with support
- Problem on our server side
- Result: Partial refund or extension
Emergency Situation
- Medical emergency after 3 weeks
- Documentation provided
- Completed 25% of program
- Result: Case review, likely approved
Payment Method Specifics
How you originally paid affects the refund process slightly. Here's what changes based on payment type.
Credit or Debit Card Payments
Refunds return to the original card. You'll see the credit within 7-10 business days after approval. If your card has expired or been replaced, contact your card issuer to ensure the credit reaches your account properly.
Bank Transfer Payments
Direct bank transfers require you to provide current banking information. Processing takes slightly longer, typically 10-14 business days after approval, depending on international or domestic transfer requirements.
Third-Party Payment Services
For payments made through services like PayPal or similar platforms, refunds process through that same service. Check your payment service account for the credit within 7-10 business days.
Partial Refunds and Proration
Some situations call for partial refunds rather than full reimbursement. We calculate these based on usage and specific circumstances.
How We Calculate Partial Amounts
When partial refunds apply, we look at content accessed, time elapsed since enrollment, live sessions attended, and downloadable materials obtained. For example, if you've completed 15% of a program within the refund window, you might receive 85% of the original payment back.
Extended Program Considerations
Multi-month programs have slightly different calculations. If you complete the first module of a three-module program, refunds typically apply only to unaccessed modules. We prorate based on the remaining content value.
Important Points to Remember
- Refund requests must come from the enrolled student using their registered email address
- Downloaded course materials, workbooks, or proprietary indicators may need to be deleted as a condition of refund approval
- Course access terminates immediately upon refund processing
- If you received promotional pricing or discounts, the refund reflects the actual amount paid, not the original list price
- Group or corporate enrollments follow slightly different procedures and should contact us directly for guidance
- Refunds don't apply to one-on-one coaching sessions already completed or third-party software subscriptions purchased separately
- We reserve the right to deny future enrollments if refund requests become excessive or show patterns of misuse
Questions About Your Specific Situation?
This policy covers most scenarios, but your circumstances might need individual attention. We're here to help clarify whether your situation qualifies and guide you through the process.